Open source billing & CRM platform
OpenBRM is a powerful open source billing and subscription management platform for telecom, internet service providers, SaaS and enterprises. Manage products, customers, subscriptions, invoices, payments and usage-based rating from a single system.
Core features
Powerful, flexible and open source. Built to handle real-world billing scenarios — not just tidy ones.
Recurring subscriptions, one-off charges, pre-paid balances and rated usage are combined onto a single invoice, generated by the billing process on each customer’s own cycle and delivered by email or as a PDF.
Billing process documentation →OpenBRM deploys with an integrated ecommerce component that lets you launch a storefront in minutes. Not just a website — start selling subscription products immediately, with recurring billing and payment processing handled in the background.
How the storefront works →Offer attractive plans in a few minutes. With the bundle manager you can build a plan like “3 months free high-speed broadband at £9.95 from month 4, with a one-off setup fee of £10”.
More on product bundling →A generic inventory module helps service providers track customer devices in the billing system. It supports device types such as SIM, MSISDN, modem and IP pool, plus an OTHER type for business-specific requirements — and it is wired straight into subscriptions.
SIM and MSISDN inventory →The subscription manager handles every operation around a customer’s subscription: change plan, upgrade, downgrade, cancel, activate and inactivate — with provisioning hooks on each. Link a device, update the associated device and manage bundled credits.
Subscription management in depth →OpenBRM supports many payment gateways by default, so your payment solution is ready as soon as you set up a merchant account with the processor of your choice — Authorize.Net, PaymentsGateway, PayPal, FirstData, DIBS, PayWay and Chase Paymentech among them.
Payment processor setup →An in-built CRM module generates quotes and handles support tickets. Send bulk SMS and email notifications, and set up automatic reminders for customers — anniversaries, refills and renewals.
What the built-in CRM covers →OpenBRM is integrated with OpenRate, an open source, very fast rating engine that processes around 1,000 CDRs per second. A parser for your CDR format — delimited, fixed length, binary, TAP or ASN.1 — takes a few hours to set up, and CDRs can be led from a database in real time.
Inside the rating engine →Every function in the interface is exposed as an API over SOAP and REST, which makes integration with your CRM, company website or any internal system straightforward.
REST and SOAP API reference →How it works
A complete billing lifecycle in one integrated platform.
Define products and pricing
Create and manage accounts
Activate and change plans
Generate charges and invoices
Collect payments automatically
Track revenue and grow
Industries
Used by businesses across industries to automate and scale their billing operations.
Usage rating, CDR processing, pre-paid and post-paid.
Recurring plans, renewals and automated payments.
Broadband plans, bundles and usage-based charging.
Manage subscribers, devices and telecom workflows.
Flexible products, pricing and business rules.
Built on modern technology
Built using proven, modern and open source technologies — so your team can read the stack, host it anywhere and hire for it.
Integrate OpenBRM with your existing applications using REST APIs, SOAP services, plug-ins and custom business logic. Every function in the interface is available as an API.
Frequently asked questions
OpenBRM is an open source billing and subscription management platform. It covers products and pricing, customers, subscriptions, inventory, usage rating, invoicing, payments and CRM in one deployment.
Yes. Gateway plug-ins ship with the platform — Authorize.Net, PaymentsGateway, PayPal, FirstData, DIBS, PayWay and Chase Paymentech among them. You only need a merchant account with your chosen processor.
Yes. The full source, including the OpenRate rating engine, is free to download and self-host with no licence cost. A hosted SaaS option exists if you would rather not operate it yourself.
PostgreSQL, on a Java and Spring stack deployed to Tomcat. Because the schema is open, your own applications can read billing data directly.
Yes. Recurring subscriptions, one-off charges, pre-paid balances, tiered usage, bundles and discounts can be combined on one invoice, with change plan, upgrade, downgrade and cancellation flows built in.
Telecom operators and MVNOs, internet service providers, VOIP providers, utilities, logistics operators and SaaS subscription businesses.
Join the businesses running their billing and subscription management on an open platform they control.
Open source and self-hostable — no licence cost.
